Shipping & returns
International shipping costs:
Estimated shipping costs of 1 piece of small clothing (blouse, bra, chiffon skirt):
- Europe: 9€ or 8£
- Australia: 15$
- North and South America, Africa, Asia: 13$
Please note that quantity and size can affect shipping costs.
Please contact us at email@example.com if you wish to exchange the item. Return the exchange product according to return policy & instructions.
Return policy & instructions
- Items from 'COLLECTIONS' section must be returned within 14 days of receipt.
- Items from 'CUSTOM' section (made to measure) cannot be returned.
- Bras can be returned.
- Earrings, panties (lingerie) and bodysuits cannot be returned.
- Items must be unworn and unwashed.
- Return package must include the products, all tags and receipt in original box.
- Please follow the instructions on the return form - you can download it here, print and attach it in the return package.
- Products purchased in the boutiqe are NON-REFUNDABLE. The cutomer has the right to replace the product purchased on the voucher with a value of the purchased product, and using it on the future purchases from Charlotte Rouge.
- Please read carefully Terms and Conditions to know more about Return policy
Refunds and Processing
- You will receive your refund in the original form of payment.
- Refunds will be processed within approximately 3 business days after we receive your return.
- Unfortunately we cannot refund additional duties, taxes or shipping charges.
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