Shipping & returns

We ship worldwide

International shipping costs:

Estimated shipping costs of 1 piece of small clothing (blouse, bra, chiffon skirt):
  • Europe: 9€ or 8£
  • Australia: 15$
  • North and South America, Africa, Asia: 13$
Please note that quantity and size can affect shipping costs.

Exchanges

Please contact us at info@charlotterouge.pl if you wish to exchange the item. Return the exchange product according to return policy & instructions.

Return policy & instructions

  • Items from 'COLLECTIONS' section must be returned within 14 days of receipt.
  • Items from 'CUSTOM' section (made to measure) cannot be returned.
  • Bras can be returned.
  • Earrings, panties (lingerie) and bodysuits cannot be returned.
  • Items must be unworn and unwashed.
  • Return package must include the products, all tags and receipt in original box.
  • Please follow the instructions on the return form - you can download it here, print and attach it in the return package.
  • Products purchased in the boutiqe are NON-REFUNDABLE. The cutomer has the right to replace the product purchased on the voucher with a value of the purchased product, and using it on the future purchases from Charlotte Rouge.
  • Please read carefully Terms and Conditions to know more about Return policy


Refunds and Processing

  • You will receive your refund in the original form of payment.
  • Refunds will be processed within approximately 3 business days after we receive your return.
  • Unfortunately we cannot refund additional duties, taxes or shipping charges.


Return address

2 hearts Natalia Kontraktewicz
ul. Koszykowa 59 lok.5
00-660 Warszawa
Poland